Refund policy

A Commitment to Quality

At Morella Grove, we are dedicated to delivering the finest gourmet products, crafted with care from the heart of New South Wales. Our products are a testament to our commitment to quality, from our award winning Extra Virgin Olive Oil to our unique range of condiments and gourmet delights.

Returns

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.

  • Products eligible for return: Unopened and unused products can be returned within 14 days of the purchase date for a full refund, provided they are in their original packaging and condition.
  • Exclusions: Due to the nature of our products, we cannot accept returns on opened or used items unless they are defective.
  • Defective products: If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order to initiate a return and replacement process.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • Shipping costs: Shipping costs are non-refundable.

How to Return Your Item

To return an item to Morella Grove, please follow these steps:

  1. Contact us: Reach out to our customer service team via email at orders@morellagrove.com.au to initiate the return process.
  2. Pack your items: Carefully pack the items, ideally in the original packaging.
  3. Ship the items back: Send the items back to our address, which will be provided by our customer service team upon initiating the return process.

Exchanges

We are happy to replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please email orders@morellagrove.com.au and we will guide you through the exchange process.

Contact Us

If you have any questions on how to return your item to us or about our returns and refunds policy, please contact us at: orders@morellagrove.com.au

We're here to ensure your experience with Morella Grove is as delightful as our products. 

From our family to yours, we thank you for choosing us for your gourmet needs.